Xplore Technologies Invests in Customer Service, Expands Worldwide Service Organization


AUSTIN, Texas, Jan. 24, 2017 (GLOBE NEWSWIRE) -- Xplore Technologies Corp. (NASDAQ:XPLR) today announced that it has completed a significant expansion of its global support and service organization in line with its growing global customer base. Over the last 12 months, the company has added four new Service Depots, three new Authorized Service Providers, and more than 10 toll-free numbers to connect rugged tablet customers in every region with the Customer Care Center for technical support and warranty processing.

Noted Mark Holleran, president and COO of Xplore: “Xplore is the most experienced rugged tablet manufacturer in the world today – and the only OEM to have exclusively engineered rugged tablets for 20 years. But we’re not just a rugged tablet company. Nor do we just sell a commodity. We provide a long-term service as part of our partnership commitment to customers. Although Xplore rugged tablets fall well below industry averages for annualized failure rates, we support our customers in many capacities long after the last rugged tablet has been deployed. That’s why we continually evaluate the performance of our service organization and invest resources as necessary to ensure we exceed customer expectations every time.”

“Xplore’s customers know that we will always commit the necessary resources to meet their standards of success, whether we’re called upon to help them train end-users, solicit feedback from the field, turn on new features, or fine tune the entire mobility solution. As a global company, we know that we must have several teams – and the right level of expertise – on the ground around the globe to sustain our local service agility. It is our priority to provide customers with excellent turnaround times and quality of service.”

For more information about Xplore, please visit www.xploretech.com. For a complete overview of Xplore’s Support services, please visit www.xploretech.com/support.

About Xplore Technologies

Xplore is The Rugged Tablet Authority™, exclusively manufacturing powerful, long-lasting, and customer-defined rugged tablet PCs since 1996. Today, Xplore offers the broadest portfolio of genuinely rugged tablets – and the most complete lineup of rugged tablet accessories – on Earth. Its mobility solutions are purpose-built for the energy, utilities, telecommunications, military and defense, manufacturing, distribution, public safety, healthcare, government, and field service sectors. The company’s award-winning military-grade computers are also among the most powerful and longest lasting in their class, built to withstand nearly any hazardous condition or environmental extreme for years without fail. Visit www.xploretech.com for more information on how Xplore and its global channel partners engineer complete mobility solutions to meet specialized workflow demands. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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